Frequently Asked Questions
Find answers to the most common issues below.
When will I receive my Robux?
Redemptions are processed within 24-48 hours. High-value codes may take slightly longer as they require manual verification by our security team.
Why was my redemption denied?
Redemptions are typically denied if our system detects fraudulent activity, such as using a VPN, multiple accounts, or completing tasks too quickly.
Can I link multiple Roblox accounts?
No, each Nexa account can only be linked to one Roblox account to ensure fair distribution of rewards.
Are the shards real money?
Shards are virtual currency specific to Nexa and have no cash value. They can only be used to redeem for rewards available in our store.
Security Notice
Our support team will never ask for your password. Be wary of anyone claiming to be staff.