How can we help?
Check our common questions or reach out to our team.
Discord Community
Get instant help from our community and mods.
Frequently Asked Questions
When will I receive my Robux?
Redemptions are processed within 24-48 hours. High-value codes may take slightly longer as they require manual verification by our security team.
Why was my redemption denied?
Redemptions are typically denied if our system detects fraudulent activity, such as using a VPN, multiple accounts, or completing tasks too quickly.
Can I link multiple Roblox accounts?
No, each Nexa account can only be linked to one Roblox account to ensure fair distribution of rewards.
Are the shards real money?
Shards are virtual currency specific to Nexa and have no cash value. They can only be used to redeem for rewards available in our store.
For security reasons, our support team will never ask for your Nexa or Roblox password. Be wary of anyone claiming to be staff asking for sensitive information.